Make sure everyone is safe
Move out of traffic when possible, call 911 for emergencies, and follow the instructions of first responders.
California driver resource
Clear guidance after a car accident.
A crash can leave you with more questions than answers. Learn what to document, how the insurance process usually works, and which next steps may help protect you.
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Independent guidanceWritten for everyday drivers
Practical informationPlain English, no legal jargon
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The essentials
What to do after a collision
You do not have to solve everything at the roadside. Start with safety, then create a clear record.
Document what happened
Photograph the vehicles, road conditions, licence plates, and the surrounding area. Exchange contact and insurance details.
Pay attention to your health
Some symptoms may appear hours or days later. Seek qualified medical care if you feel pain, dizziness, numbness, or anything unusual.
Keep every record
Save the police report number, medical paperwork, repair estimates, receipts, correspondence, and notes from insurance calls.
Insurance basics
Be prepared before the calls begin.
An insurer may ask for a recorded statement, vehicle access, medical details, or a signed release. You can ask what is being requested, why it is needed, and whether a deadline applies before responding.
Keep a simple call log with the date, the representative's name, the claim number, and what was discussed. If an offer or form is unclear, consider getting independent professional advice before agreeing.
Your document folder
Useful items to keep together
- Police report and incident number
- Photos, video, and witness details
- Medical records and invoices
- Repair estimates and vehicle valuation
- Work absence and travel receipts
- Emails, letters, and call notes
Common questions
A few things drivers often ask
What if I felt fine immediately after the crash?
Stress can mask discomfort, and some symptoms are delayed. Monitor how you feel and seek appropriate medical care if symptoms appear or worsen.
Should I accept the first insurance offer?
You are allowed to understand what an offer covers before deciding. Check whether future treatment, lost income, repairs, and other documented losses have been considered.
How long should I keep accident records?
Keep them while any medical, repair, insurance, or legal matter remains unresolved. Deadlines vary, so get advice relevant to your circumstances if you are unsure.
Does this website provide legal advice?
No. Auto Support Guide provides general educational information. It is not a law firm, insurer, medical provider, or government agency.
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Stay organised